Question 1

How does photo privacy work?

Accepted Answer

Your photos are hidden by default. When a member requests access you get a notification, and only members you approve can view them. You can revoke access anytime from Settings → Privacy.

Question 2

How do I get the verified badge?

Accepted Answer

Complete ID verification and a live selfie match from Settings → Verification. Approved badges appear within 24 hours.

Question 3

Can my parents manage my profile?

Accepted Answer

Yes — choose “My daughter” or “My son” when creating a profile, and clearly label it as parent-managed.

Question 4

What is the refund policy?

Accepted Answer

Unused memberships can be refunded within 7 days of purchase. Visit Settings → Membership & billing to request one.

Question 5

How is the AI match score calculated?

Accepted Answer

We weigh preferences, horoscope compatibility, lifestyle answers and community match to produce a single compatibility score.

Question 6

How do I report a suspicious profile?

Accepted Answer

Open the profile, tap ⋯ and choose Report. Our trust & safety team reviews every report within a few hours.

How can we help?

Frequently asked questions